Ok I can understand why we outsource and why air lines have certain policies in place but this is a fucking horrible mess of an ordeal.
If your going to have someone take orders on the phone MAKE DAMN SURE they can understand English to a degree that if someone is spelling their name out you DON'T get some fucked up spelling on a plane ticket that costs more then your paying the person per month. AND THEN if said mistake does take place FUCKING OWN UP AND FIX THE DAMN THING INSTEAD OF MAKING ME HOLD FOR 30 MINUTES TO TELL ME TO TALK TO THE AIRLINE WHO CAN'T DO ANYTHING ABOUT IT CAUSE YOUR THE ONES THAT BOOKED THE FLIGHT!
Oh and a word about your supervisors... for one they shouldn't be so fucking hard to get a hold of. I realize I was calling late, but I also know it is a 24 hour operation so someone should be on call for when you want to talk to a supervisor. Unless tons of people now are calling in and only one supervisor is available to field calls that need their attention. If that is the reason why I had to wait 30 minutes then something is very fucking wrong with your customer service and it needs to be fixed, like now.
On another note why all the butt hurt about changing a name? Can't we put up some sort of ID verification, some questions about your life that is apart of your credit card or whatever. If you answer them correctly then there is no problem doing simple changes the could be "a security risk"... seriously how hard is it to look at the fucking receipt for the name that was issued on the card? I know some people use their parents card or whatever but it should click in your head that "Hey this guy paid with his own card, and the name I spelled back to him in my fucked up accent doesn't match up...maybe I should use the name on the card?"
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